Donald
April 13th, 2015, 8:07 AM
Hello,
I've recently moved to a new apartment. I bought a modem for Internet access so I didn't have to pay a monthly fee to rent one from Time Warner. I verified with Time Warner that the modem is ok to use. I have everything hooked up correctly, and all the lights are green on the front of the modem, however I am unable to access the internet, even though it says internet connected in the bottom right tray. I've watched YouTube clips and visited various websites on my phone to try to find a solution, but nothing has worked. I've done a lot of cmd then ipconfig etc. I did do one thing that said DNS server is not responding, but the solutions for that didn't work either.
I was hoping someone on here was a computer genius and knows a solution to my problem. I'm not very good with setting up or fixing computer issues. Or do you think this is something I need to call Time Warner about? I tried their automated service last night and it said to unplug the modem for 5 minutes and restart the computer. Unfortunately that did not work.
Thanks for any assistance, I truly appreciate it.
I've recently moved to a new apartment. I bought a modem for Internet access so I didn't have to pay a monthly fee to rent one from Time Warner. I verified with Time Warner that the modem is ok to use. I have everything hooked up correctly, and all the lights are green on the front of the modem, however I am unable to access the internet, even though it says internet connected in the bottom right tray. I've watched YouTube clips and visited various websites on my phone to try to find a solution, but nothing has worked. I've done a lot of cmd then ipconfig etc. I did do one thing that said DNS server is not responding, but the solutions for that didn't work either.
I was hoping someone on here was a computer genius and knows a solution to my problem. I'm not very good with setting up or fixing computer issues. Or do you think this is something I need to call Time Warner about? I tried their automated service last night and it said to unplug the modem for 5 minutes and restart the computer. Unfortunately that did not work.
Thanks for any assistance, I truly appreciate it.